We deeply value each and every one of our customers. Our foremost priority is to ensure that your women’s fashion items are delivered to you as swiftly as possible. The following outlines the journey of your order, from payment to delivery.

Note: Our orders only incur product fees and shipping fees (where applicable). Our customers are not required to pay any importing fees, duties, or VAT (Value Added Tax).

Payment Confirmation

Once your order has been authorized and verified, a confirmation email will be promptly sent to you.

Order Processing

  • Processing Time: It typically takes 1 – 2 business days to process your order, regardless of the country. Please be aware that holidays and weekends are not counted as business days.

Shipping

  • Shipping Duration: Shipping generally takes approximately 7 to 14 business days to reach its destination, applicable to all countries. When your order is shipped, we will send you an email notification that includes a tracking number.
  • Shipping Fees: For all countries, a shipping fee of 6.99willbechargedifthetotalorderamountislessthan69. Orders totaling $69 or more qualify for free shipping.

Delivery

  • Total Delivery Time: The time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can anticipate receiving your order within 8 – 16 business days, regardless of the country.
  • Logistics Matching: The system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal, and our customer service staff will notify you to either modify the address or cancel the order.

Tracking Your Order Status

  • Self-Tracking: You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.
  • Tracking Link: To track your order, simply click on the “Track Order” link for detailed information.
  • No Update: If there are no updates, you can send us an email to inquire about the specifics.

Causes of Delay

Tracking updates may be delayed in the event of force majeure, including but not limited to:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortages of flights and personnel, as well as other local issues during peak seasons.

Contact Us

If you have any questions or concerns, please do not hesitate to get in touch with us.

On business days, we will respond to your inquiries within 24 hours.