urbannecessities respects the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our women’s fashion website, www.urbannecessities.com, along with any associated media forms, channels, mobile websites, or mobile applications (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with its terms, please refrain from accessing the Site.

We reserve the right to modify this Privacy Policy at any time and for any reason. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. Any alterations or modifications will take effect immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

We encourage you to periodically review this Privacy Policy to stay informed of updates. By continuing to use the Site after the date a revised Privacy Policy is posted, you will be deemed to have been made aware of, will be subject to, and will have accepted the changes in the revised Privacy Policy.

Collection of Your Information

We may collect information about you in various ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, as well as demographic information like your age, gender, hometown, and interests. You voluntarily provide this information when filling out personal details or participating in various Site-related activities. You are under no obligation to provide personal information, but refusal may prevent you from using certain Site features.

Derivative Data

Information automatically collected by our servers when you access the Site, including your IP address, browser type, operating system, access times, and the pages viewed before and after accessing the Site. If using our mobile site, this may also include your device name and type, operating system, phone number, country, likes, and any other information you choose to provide.

Financial Data

Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) collected when you purchase, order, return, exchange, or request information about our services from the Site or mobile site. We store minimal financial information, if any, and all financial data is stored by our payment processor, PayPal, and credit card service provider. We encourage you to review their privacy policies and contact them directly for answers to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about your device’s location if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to a third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you provide when entering contests or giveaways and/or responding to surveys.

Mobile Application Information

If you connect using our mobile site:

  • Geo-Location Information: We may request access or permission to track location-based information from your mobile device, continuously or while using our mobile application, to provide location-based services. You can change our access or permissions in your device’s settings.
  • Mobile Device Access: We may request access or permission to certain features from your mobile device, including SMS messages, social media accounts, and other features. You can change our access or permissions in your device’s settings.
  • Mobile Device Data: We may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.
  • Push Notifications: We may request to send you push notifications regarding your account or the Application. You can opt-out in your device’s settings.

Use of Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Administer sweepstakes, promotions, and contests.
  • Assist law enforcement and respond to subpoenas.
  • Compile anonymous statistical data and analysis for internal use or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the Site and for your purchases.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe releasing information about you is necessary to respond to legal processes, investigate or remedy potential policy violations, or protect the rights, property, and safety of others, we may share your information as permitted or required by applicable laws, rules, or regulations. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site, mobile, and other websites contained in web cookies to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, including our parent company and any subsidiaries, joint venture partners, or other companies we control or are under common control with. We will require these affiliates to honor this Privacy Policy.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Social Media Contacts

If you connect to the Site or mobile site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for general business analysis purposes. We may also share your information with such third parties for marketing purposes, as permitted by law.

Tracking Technologies

Cookies and Web Beacons

urbannecessities may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile site to customize the Site and improve your experience. Your personal information is not collected through tracking technology when you access the Site. Most browsers are set to accept cookies by default. You can remove or reject cookies, but this may affect the Site’s availability and functionality. You cannot decline web beacons, but you can render them ineffective by declining all cookies or modifying your browser settings to notify you each time a cookie is offered, allowing you to accept or decline cookies individually.

For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising

We may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first-party and third-party cookies to analyze and track users’ use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. We do not transfer personal information to these vendors, but if you do not want information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or altering your browser’s cookie files may also clear certain opt-out cookies, plug-ins, or settings.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you use these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to third-party websites, you should inform yourself of their privacy policies and practices and take necessary steps to protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications linked to or from the Site.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties, so we cannot guarantee complete security if you provide personal information.

We securely collect personal information such as credit card numbers on pages secured with SSL technology.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

WooCommerce

Our store is hosted on WooCommerce Inc., which provides us with the online e-commerce platform to sell our women’s fashion products and services to you. Your data is stored through WooCommerce’s data storage, databases, and the general WooCommerce application on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, WooCommerce stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the purchase transaction and is then deleted. All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read WooCommerce’s Terms of Service or Privacy Policy.

Options Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account.
  • Contacting us using the contact information provided below: [email protected]

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact page.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Cookies in Use on This Site

Cookies and How They Benefit You

Our website uses cookies, as almost all websites do, to provide you with the best experience possible. Cookies are small text files placed on your computer or mobile phone when you browse websites. See our list of cookies used as of May 25, 2018.

Our cookies help us:

  • Make our website work as you’d expect.
  • Save you from having to log in every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed/security of the site.
  • Continuously improve our website for you.
  • Make our marketing more efficient (ultimately helping us offer our services at the price we do).

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission).
  • Collect any sensitive information (without your express permission).
  • Pass personally identifiable data to third parties.

You can learn more about all the cookies we use below.

Granting Us Permission to Use Cookies

If the settings on your software (browser) used to view this website are adjusted to accept cookies, we take this and your continued use of our website to mean you are fine with this. If you wish to remove or not use cookies from our site, you can learn how to do this below, but doing so will likely mean our site will not work as you expect.

More About Our Cookies

Website Function Cookies

Our own cookies: We use cookies to make our website work, including:

  • Making our shopping basket and checkout work.
  • Determining if you are logged in or not.
  • Remembering your search settings.
  • Showing you which pages you have recently visited.
  • Allowing you to add comments to our site.
  • Remembering if we have already asked you certain questions (e.g., you declined to use our app or take our survey).

There is no way to prevent these cookies from being set other than to not use our site.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (eg Mac or Windows, which helps identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what pages they look at, etc. This helps us continuously improve our website. These “analytics” programs also tell us how people reached this site (e.g., from a search engine) and whether they have been here before, helping us allocate more resources to developing our services for you instead of marketing spend.

Advertising Cookies

Cookies are widely used in online advertising. Neither we, advertisers, nor our advertising partners can gain personally identifiable information from these cookies.

Remarketing Cookies

You may notice that sometimes after visiting a site, you see increased numbers of adverts from that site. This is because advertisers, including ourselves, pay for these adverts. The technology to do this is made possible by cookies, and we may place a so-called “remarketing cookie” during your visit. We use these adverts to offer special offers, etc., to encourage you to come back to our site. Don’t worry; we are unable to proactively reach out to you as the whole process is entirely anonymized. You can opt out of these cookies at any time as explained above.

Affiliate Cookies

We have a number of partners who promote our service on a success-only basis (i.e., instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners, and these cookies are usually provided by specialist companies (known as affiliate networks). Neither we, the networks, nor the partner advertising or recommending our services can identify you personally. We ask you to support us by allowing these cookies, which ultimately help us offer you the service we do at the price we do. Our affiliate cookies are provided by: [List affiliate networks if applicable].

Turning Cookies Off

You block cookies by activating the setting on your browser where you can refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after the period listed in the table above.

You can find more information about cookies at the ICO website and Google Cookie Policy.

If you have any queries, please contact us.

Address: 3/F NO.18 FOOK HONG STREET, YUEN LONG HONG KONG

TEL: +1 5165595011

Email: [email protected]

Working Time: Mon – Fri 08:00-17:00 (UTC+8)

On business days, we will respond to you within 24 hours.