Payment Methods
Q: What payment methods do you accept?
A: We accept a variety of popular payment methods to ensure a convenient shopping experience. The following credit cards are all welcome: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. When you reach the checkout stage, simply enter your card details or use Apple Pay, and your payment will be processed securely.
Sizing Guidance
Q: How do I know what size to order?
A: Selecting the right size is crucial for a perfect fit. We strongly recommend checking the size chart provided on each individual product page. This chart offers detailed measurements to help you make an informed decision. If you still have doubts or need further assistance, feel free to email our customer service team at [email protected]. They will be more than happy to guide you in choosing the appropriate size.
Order Cancellation
Q: Can I cancel my order?
A: Yes, you have the option to cancel your order. However, this is only possible before your item is shipped. If you cancel within this timeframe, you are eligible for a full refund. Once the item has been dispatched, cancellation is no longer possible.
Order Modification
Q: Can I change my order after I place it?
A: If you wish to make any changes to your order, such as modifying the size, color, or quantity, it’s essential to contact our customer service team as soon as possible. You can reach them via email at [email protected]. Please note that if the order has already been shipped, we won’t be able to make any changes to it.
Order Delivery Time
Q: How long will it take for my order to arrive?
A: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a pair of women’s pants, it typically takes 1 – 2 business days for us to process the order. After that, the shipping time ranges from 7 – 14 business days, depending on your location. Therefore, you can expect to receive your order within 8 – 16 business days from the date of purchase.
Order Tracking
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, we will send you an email containing a tracking number. You can use this number to track the progress of your package and stay updated on its whereabouts until it reaches your doorstep.
Return Policy
Q: Can I return my item if I am not satisfied with it?
A: We understand that sometimes an item may not meet your expectations. That’s why we offer a 30 – day return policy from the date of purchase. To be eligible for a return, items must be in their original condition with all labels attached. If the return is due to our responsibility, such as receiving a damaged or incorrect item, we will reimburse you for the shipping costs. However, if the return is your responsibility, like ordering the wrong size or changing your mind, we will not cover the shipping costs. For further assistance regarding returns, you can email [email protected].
Refund Processing Time
Q: How long does it take for a refund to be reflected in my account?
A: After we receive the returned item and verify its condition, we will initiate the refund process. Due to varying processing times between different payment providers, it may take up to 7 business days for the refund to be reflected in your account. Please be patient during this period.
If you have any other queries or concerns, please don’t hesitate to contact us.
Address: 3/F NO.18 FOOK HONG STREET, YUEN LONG HONG KONG
Telephone: +1 5165595011
Email: [email protected]
Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
On business days, we will get back to you within 24 hours.